Please read the following terms and conditions carefully before booking a tour with Brindabella E-Bike Adventures. By making a booking, you acknowledge and agree to these conditions
Booking Policy
- Full payment is required to confirm your booking.
- All bookings must be made via email: info@brindabellaebikeadventures.com.au or phone 0409626881.
- Some tours have minimum height or skill level requirements.
- To ensure the correct bike size, we require the height of each participant at the time of booking. Minimum height required is 170cm.
Waiver & Assumption of Risk
Participation in our tours is subject to completion of a waiver acknowledging the inherent risks of cycling and outdoor activities. By joining a tour, you accept these risks and agree to ride at your own risk. Some tours have minimum age or skill level requirement.
Age and Height Restrictions
- To ensure the correct bike size, we require the height of each participant at the time of booking. Minimum height of participants is 170cm
- Participants aged 17 or under must be accompanied by a parent or legal guardian.
Rider Responsibility
- All riders must wear closed-toe shoes that cover the entire foot—no sandals, thongs, or high heels.
- Helmets must be worn at all times (provided).
- Riders are expected to follow guide instructions and adhere to all safety protocols.
- Participants are responsible for selecting a tour that suits their fitness, skill level, and health status.
- Riders may be charged for any damage to equipment caused by negligence.
Cancellations & Refunds
- Cancellations made more than 48 hours before the tour start time will receive a full refund.
- No refunds will be issued for cancellations made within 48 hours of the scheduled departure.
- Tours may be cancelled or rescheduled due to safety concerns or adverse weather conditions. In such cases, a full refund or credit will be offered.
Equipment Provided
All guests are provided with a premium, well-maintained electric bike and helmet. Our e-bikes have multiple gears to handle a variety of terrain comfortably.
Weather Policy
Brindabella E-Bike Adventures operates in various weather conditions. However, for your safety, tours may be modified, postponed, or cancelled based on the weather. This includes but is not limited to:
a. Rains & Storms
Tours will proceed in light rain. We do not ride in severe weather, including thunderstorms, high winds, or low visibility. We closely monitor Bureau of Meteorology forecasts and may shorten or reroute tours accordingly to ensure safety.
b. Hot Weather
During hot periods (typically November to February), tours may be cancelled or modified if there is a significant risk of heat illness to guests or staff.
Changes to Itinerary
While we strive to follow our planned route, tour details may change due to trail conditions, weather, or other unforeseen factors.
Limitation of Liability
Brindabella E-Bike Adventures is not liable for personal injury, loss, or damage unless required by Australian consumer law.
Use of Photos & Media
Photos or video may be taken during tours and used for promotional purposes. If you prefer not to appear in marketing materials, please notify your guide prior to the start of the tour.